Ashby
Mid-Market Customer Success Manager - Americas
$110K–$161K
Remote - US +1 · Remote · Manager · Full-time · Posted Jun 24, 2026
- Location
- Remote - US
Remote - Canada - Experience
- At least two years in B2B SaaS Customer Success.
About the job
Manage mid-market customer relationships to drive Ashby product adoption, provide strategic guidance and training, and help customers achieve long-term value.
What you'll do
- Guide customer adoption and product optimization through tailored training and strategic recommendations.
- Conduct partnership reviews and identify opportunities for expanded use cases and long-term value.
- Collaborate with internal teams to represent customer needs and improve the customer experience.
What they ask for
- At least two years of B2B SaaS Customer Success experience supporting adoption and optimization of complex technologies.
- Experience managing approximately 60 mid-market customers with over $1.5M in total ARR.
- Experience partnering cross-functionally with teams such as Sales, Marketing, Product, Support, and Operations.
- Experience with technically complex products, including understanding systems, workflows, and integrations.
Pay
$110K – $161K (base salary; compensation range)
AI focus
Ashby may use AI-driven tools to help its recruitment team screen, assess, and select candidates; the role itself does not state AI responsibilities.
Model-written summary · the original posting is authoritative