Ashby
Mid-Market Implementation Specialist - Americas
$120K–$170K
Remote - US +1 · Remote · Full-time · Posted Oct 1, 2026
- Location
- Remote - US
Remote - Canada - Experience
- 5+ years of customer-facing experience, with the majority focused on leading full-cycle B2B SaaS implementations.
About the job
Own mid-market B2B SaaS customer implementations from Sales handoff through go-live, managing projects, solving configuration and workflow challenges, and advising customers.
What you'll do
- Manage 15–20 concurrent implementations, building and executing project plans and tracking timelines through go-live.
- Troubleshoot product and configuration issues, and recommend customer workflows and implementation practices.
- Coordinate with Sales, Customer Success, Product, and Engineering; improve processes and share customer feedback.
What they ask for
- 5+ years in a customer-facing role, with most experience leading full-cycle B2B SaaS implementations.
- Track record managing concurrent mid-market implementation projects while maintaining quality, customer experience, and timelines.
- Experience independently owning implementation project plans end-to-end.
- Ability to investigate complex product questions and advise customers on multi-module software.
Pay
$120K – $170K USD base salary
Model-written summary · the original posting is authoritative