Ashby
Product Support Specialist - Americas
Remote - US +1 · Remote · Full-time · Posted Feb 20, 2026
- Location
- Remote - US
Remote - Canada
About the job
Provides technical product support to Ashby customers, resolving complex SaaS issues and improving support workflows.
What you'll do
- Troubleshoot complex customer issues, including integrations, configuration problems, and ambiguous product behavior, through resolution.
- Explain technical issues clearly to customers and escalate effectively when needed.
- Develop projects such as team enablement and workflow automation to improve support operations.
What they ask for
- Experience owning complex SaaS troubleshooting from initial report through resolution.
- B2B support experience across company sizes, from SMB to enterprise.
- Strong systematic problem-solving, precise communication, customer empathy, and ownership in asynchronous environments.
Tools
SaaS
Model-written summary · the original posting is authoritative