Ashby
Renewal Manager, SMB - Americas
Remote - US +1 · Remote · Manager · Full-time · Posted Oct 20, 2026
- Location
- Remote - US
Remote - Canada
About the job
Manage renewals, subscriptions, contract questions, and customer relationships for Ashby startup accounts with up to 100 employees.
What you'll do
- Lead annual renewals and manage month-to-month subscriptions, including pricing and negotiation discussions.
- Handle customer outreach, order forms, contract questions, and CRM maintenance.
- Work with Sales and Customer Success to address customer needs, retention, and growth opportunities.
What they ask for
- Expertise in core contract management competencies, including renewal management and communicating contract terms.
- Strong communication skills over phone and email, including navigating high-pressure situations.
- Attention to detail across high-volume account work, systems, fact-checking, and record-keeping.
- Ability to collaborate cross-functionally and manage work autonomously.
Nice to have
- Background combining sales, customer success, and renewal management.
- Experience driving contract renewals and strengthening customer relationships.
Tools
CRM
Model-written summary · the original posting is authoritative