Ashby
Senior Strategic Implementation Specialist - Americas
$150K–$200K
Remote - US +1 · Remote · Senior · Full-time · Posted Oct 15, 2026
- Location
- Remote - US
Remote - Canada - Experience
- 7+ years of customer-facing experience; the majority focused on leading full-cycle B2B SaaS implementations.
About the job
Leads customer implementations of Ashby’s B2B SaaS product from sales handoff through go-live, providing project management, technical guidance, and trusted customer advice.
What you'll do
- Manage 8–12 concurrent enterprise implementations, including project plans, timelines, follow-up, and issue resolution.
- Troubleshoot complex product configuration and workflow challenges, advising customers on suitable practices.
- Coordinate with Sales, Customer Success, Product, and Engineering; improve processes and share customer feedback.
What they ask for
- 7+ years in a customer-facing role, with most experience leading full-cycle B2B SaaS implementations.
- Track record managing concurrent upmarket implementation projects while maintaining quality, customer experience, and timelines.
- Experience independently owning implementation plans end-to-end.
- Ability to investigate complex software questions and advise customers on configurations and workflows.
Pay
$150K – $200K • Offers Equity • Multiple Ranges; USD, base salary (pay basis not explicitly stated)
Model-written summary · the original posting is authoritative