Ashby
SMB Customer Success Manager - Americas
$80K–$138K
Remote - US +1 · Remote · Manager · Full-time · Posted Oct 26, 2026
- Location
- Remote - US
Remote - Canada - Experience
- At least 2 years; the posting specifies full-time SMB Customer Success Manager, Account Manager, or Program Manager experience, and separately 2+ years of customer-facing experience supporting a complex, rapidly evolving product.
About the job
Supports SMB customers through scalable onboarding, ongoing customer success, and operational projects that improve customer outcomes and retention.
What you'll do
- Own a pooled book of customers as a main contact, responding in the shared inbox and joining calls according to SLAs.
- Create onboarding materials, documentation, and webinars to help customers use Ashby independently.
- Lead projects that improve onboarding, retention practices, and team operations.
What they ask for
- At least 2 years of full-time experience as an SMB Customer Success Manager, Account Manager, or Program Manager.
- At least 2 years of customer-facing experience supporting a complex, rapidly evolving product.
- Strong written and verbal communication, problem-solving, and customer support skills.
Pay
$80K – $138K • Offers Equity • Multiple Ranges (base salary or total pay not specified)
Tools
Ashby, Amplitude, Zapier, HubSpot, Acuity Scheduling
AI focus
Ashby may use artificial intelligence-driven tools to assist the recruitment team in screening, assessing, and selecting candidates; the role itself does not describe AI work.
Model-written summary · the original posting is authoritative