Assembled
Customer Strategist
$120K–$160K
San Francisco, CA +1 · On-site · Full-time · Posted Oct 22, 2026
- Location
- San Francisco, CA
New York City, NY - Visa sponsorship
- For U.S. applicants, Assembled participates in E-Verify to confirm work authorization. For U.K. applicants, it conducts a Right to Work check prior to employment.
About the job
Own customer relationships from implementation through renewal and expansion, using operational data and workflows to improve support outcomes and help customers adopt Assembled’s capabilities.
What you'll do
- Develop account strategies, manage customer relationships, and drive measurable results, renewals, and expansion.
- Analyze customer operations, product usage, and performance data to recommend improvements and lead initiatives through execution.
- Lead customer trainings and business reviews, and bring customer insights into product decisions and the customer journey.
Nice to have
- Experience in consulting, engineering, analytics, or business operations, especially in a fast-moving environment.
- Experience with complex B2B software, workforce management, customer operations, or conversational AI.
Pay
USD $120K – $160K base salary
Tools
AI
AI focus
Use AI regularly to solve problems and rethink Customer Success as agents take on more day-to-day work; help customers put AI to work in support operations.
Model-written summary · the original posting is authoritative