Assembled
Strategic Customer Success Manager
$150K–$180K
San Francisco, CA +1 · On-site · Manager · Full-time · Posted Oct 22, 2026
- Location
- San Francisco, CA
New York City, NY - Experience
- 3+ years of experience in customer-facing, operational, and start-up environments (preferred).
- Visa sponsorship
- For U.S. applicants, Assembled participates in E-Verify to confirm work authorization. For U.K. applicants, Assembled conducts a Right to Work check before employment.
About the job
Manages customer relationships from implementation through renewal, helping customers achieve business outcomes, maximize ROI, and identify expansion opportunities.
What you'll do
- Manage customer accounts, success plans, renewals, and churn risks while engaging senior stakeholders.
- Coordinate customer initiatives and cross-functional projects, including business reviews, training, and customer journey improvements.
- Identify expansion opportunities and share customer insights to inform product, go-to-market, and operational improvements.
What they ask for
- Build relationships and communicate effectively with executives, support agents, and engineers.
- Operate independently in unstructured environments, manage competing priorities, and drive outcomes.
- Be willing and able to travel for customer visits, training, business reviews, and executive engagement.
Nice to have
- Workforce Management experience.
Pay
$150K – $180K USD base salary
Model-written summary · the original posting is authoritative