AssemblyAI
Forward Deployed Engineer, Triage
$115K–$135K
New York City +1 · Remote · Full-time · Posted Oct 23, 2026
- Location
- New York City
Remote - San Francisco - Experience
- 2+ years; 1 year considered for someone with a strong solutions background.
About the job
Supports customers with technical issues, builds and improves customer-support agents, and turns escalations into product fixes in collaboration with Engineering and Research.
What you'll do
- Provide technical support across the customer base, routing and escalating conversations as needed.
- Build, run, and improve customer-support agents, resolving cases they cannot handle and improving their quality.
- Share actionable customer evidence with Engineering and Research, and improve documentation and SDKs.
What they ask for
- At least 2 years in a technical, customer-facing role; 1 year may be considered for someone with a strong solutions background.
- Proficiency in at least one programming language; Python preferred, with other languages considered.
- Daily use of coding agents such as Claude Code or Codex, with shipped projects and the ability to review agent output.
- Experience with REST APIs, ability to read and debug customer code, strong written communication, and ability to map customer needs to API capabilities.
Nice to have
- Experience with speech, audio, or voice AI products, or building an agent or automation others rely on.
- Experience with Datadog, Looker, Metronome, Pylon, or GitHub.
Pay
$115,000 - $135,000 USD base salary
Tools
Python, Claude Code, Codex, REST APIs, Datadog, Looker, Metronome, GitHub
AI focus
Build and manage customer-support agents, including a customer-facing chat agent, and use coding agents in daily development work.
Model-written summary · the original posting is authoritative