AssemblyAI
Forward Deployed Engineer, Triage
$115K–$135K
San Francisco +1 · Remote · Full-time · Posted Oct 23, 2026
- Location
- San Francisco
Remote - San Francisco - Experience
- 2+ years; 1 year considered for someone with a strong solutions background.
About the job
Supports AssemblyAI customers with technical issues, builds and improves customer-support agents, and channels customer feedback into product fixes.
What you'll do
- Answer customer questions, debug technical problems, and route or escalate conversations to appropriate teams.
- Build, run, and improve support agents, including fixing cases they fail to resolve.
- Share actionable bugs and feature requests with Engineering and Research, and improve documentation and SDKs.
What they ask for
- At least 2 years in a technical, customer-facing role; 1 year may be considered for someone with a strong solutions background.
- Proficiency in at least one programming language.
- Daily use of coding agents such as Claude Code or Codex, with real projects shipped using them; manage context and check agent output.
- Experience with REST APIs, ability to read and debug customer code, strong written communication, and ability to map customer use cases to API capabilities.
Nice to have
- Experience with speech, audio, or voice AI products.
- Built an agent or automation others rely on; experience with Datadog, Looker, Metronome, Pylon, or GitHub.
Pay
$115,000 - $135,000 (base salary)
Tools
Python, Claude Code, Codex, REST APIs, Datadog, Looker, Metronome, Pylon
AI focus
Build and manage customer-support agents, including a customer-facing chat agent; use coding agents in shipped projects and improve agent quality based on escalations.
Model-written summary · the original posting is authoritative