Assort Health
Agent Support Engineer
$115K–$140K
San Francisco · Hybrid · Full-time · Posted Oct 16, 2026
- Experience
- 5+ years of customer support experience in SaaS or AI-first companies.
About the job
Own post-implementation L1/L2 support for Assort Health accounts requiring US-based data handling, resolving customer issues and building scalable support processes.
What you'll do
- Manage L1/L2 tickets and investigate customer issues using logs, data, and internal tools.
- Design post-live support processes and playbooks for the first account.
- Resolve escalations with cross-functional teams, communicate with customers, and improve support metrics.
What they ask for
- 5+ years of customer support experience in SaaS or AI-first companies.
- Strong verbal and written communication skills, including executive presence.
- Concrete examples of going above and beyond for customers.
- Track record of cross-functional work and teamwork.
Nice to have
- Healthcare or health tech experience; customer-facing experience.
- Ability to read basic code.
Pay
$115K – $140K (base salary; currency not stated)
Tools
Pylon, LLMs, Google Cloud Console, Braintrust, SQL
AI focus
Supports accounts using Assort Health’s AI agents; LLMs are among the tools used.
Model-written summary · the original posting is authoritative