Astranis
IT Support Technician Associate (Winter 2027)
San Francisco +1 · Full-time · Posted Sep 24, 2026
- Location
- San Francisco
San Francisco, California, United States - Visa sponsorship
- U.S. citizenship, lawful permanent residency, or refugee/asylee status required.
About the job
Supports employee IT services and infrastructure, including account and device lifecycle tasks, troubleshooting, inventory, documentation, and assistance to engineering and manufacturing teams.
What you'll do
- Assist with support tickets, troubleshooting, account management, and password resets; escalate issues as needed.
- Support onboarding and offboarding, computer provisioning, inventory management, and infrastructure documentation.
- Assist with infrastructure upgrades and projects, supporting engineering and manufacturing teams.
What they ask for
- Excellent customer service and understanding of troubleshooting techniques.
- Critical thinking, ability to take notes and remember directions, and ability to work autonomously with little supervision.
- Experience with Windows, MacOS, and/or Linux.
- Motivation to help and teach others.
Nice to have
- Network troubleshooting, Microsoft 365, or familiarity with troubleshooting/updating scripts.
- Comfort replacing hardware in laptops and desktops.
Pay
$1,750 USD per week (base salary)
Tools
Windows, MacOS, Linux, Microsoft 365
Model-written summary · the original posting is authoritative