AstraZeneca
CRM IT Product Owner - US Oncology
$127K–$191K
US - Gaithersburg - MD · Full-time · Posted Oct 23, 2026
- Experience
- 5+ years of experience in CRM or related Customer Engagement processes.
- Education
- Bachelor’s Degree or equivalent experience.
About the job
Build and optimize Salesforce-based U.S. Oncology engagement tools, integrations, and AI automation for healthcare providers, patients, and field teams.
What you'll do
- Build and optimize Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud; deliver omnichannel journeys and integrations with claims and EHR data.
- Support Agentforce pilots and lead engineers through Agile delivery, code reviews, and DevSecOps practices.
- Review external partners’ technical deliverables for architectural alignment and code quality.
What they ask for
- Bachelor’s Degree or equivalent experience.
- 5+ years of experience in CRM or related Customer Engagement processes.
- Deep technical experience with Veeva CRM and/or Salesforce Life Science Cloud, including configuring Data Cloud and Marketing Cloud.
- Proficiency in RESTful API design and Event-Driven Architecture using tools like MuleSoft or Kafka; experience leading engineering squads and driving GitFlow and CI/CD pipelines.
Nice to have
- Hands-on experience or certifications in Salesforce Agentforce, or building autonomous agents using Large Language Models (LLMs) and RAG.
- U.S. Oncology domain knowledge, AWS or Azure cloud services, or experience managing Managed Services or System Integrator partners.
Pay
$127,352 to $191,028 USD annual base salary
Tools
Salesforce Life Science Cloud, Marketing Cloud, Data Cloud, Agentforce, Veeva CRM, RESTful API, MuleSoft, Kafka
AI focus
Support Agentforce pilots to automate customer interactions and improve field force productivity; preferred experience includes autonomous agents using LLMs and RAG.
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