AstraZeneca
Senior IT CRM Product Owner, US Oncology
$166K–$248K
US - Gaithersburg - MD · Senior · Full-time · Posted Oct 23, 2026
- Experience
- 7+ years of overall experience, preferably in CRM or related Customer Engagement processes.
- Education
- Bachelor’s degree, preferably in computer science, Information Technology, or a related field.
About the job
Lead the U.S. Oncology CRM transformation by activating Salesforce platforms, modernizing integrations, and delivering AI-driven omnichannel engagement.
What you'll do
- Implement and optimize Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud, including an Agentforce pilot.
- Design omnichannel engagement and API-first, event-driven integrations across Salesforce and oncology data sources.
- Lead engineering squads, align U.S. needs with global product teams, and oversee technical standards and partner delivery.
What they ask for
- Bachelor’s degree, preferably in computer science, Information Technology, or a related field.
- 7+ years of overall experience, preferably in CRM or related Customer Engagement processes.
- Proven track record managing Veeva CRM or Salesforce Life Science Cloud; deep expertise in Salesforce Data Cloud and Marketing Cloud.
- Expertise in omnichannel orchestration, RESTful API design, Event-Driven Architecture, asynchronous messaging, ETL/ELT, and Agile/DevSecOps leadership.
Nice to have
- Hands-on experience or certifications in Salesforce Agentforce, or building autonomous agents using LLMs and RAG.
- Knowledge of U.S. Oncology, AWS or Azure cloud services, or vendor/System Integrator management.
Pay
USD 165,651 to USD 248,485 annual base pay
Tools
Salesforce Life Science Cloud, Marketing Cloud, Data Cloud, Agentforce, Veeva CRM, Kafka, MuleSoft, AWS
AI focus
Use Agentforce and autonomous agents to automate customer interactions; apply Data Cloud and AI-driven insights such as Next Best Action to coordinate field and digital engagement.
Model-written summary · the original posting is authoritative