Atlassian
Agentic Success Portfolio Lead
$131K–$207K
San Francisco, United States +1 · Full-time · Posted Oct 28, 2026
- Location
- San Francisco, United States
Remote, Remote
About the job
Leads the data pipelines, analytics partnerships, and AI-driven customer journey orchestration that power Atlassian’s Digital Success OS.
What you'll do
- Build and scale data foundations and customer success journeys, translating customer signals into agent actions, CTAs, and human handoffs.
- Partner on analytics, predictive modeling, AI-agent signal design, and measurement and experimentation.
- Coordinate cross-functional delivery, journey operations, and digital-to-human handoffs.
What they ask for
- Experience with customer success, support, lifecycle, adoption, churn, or consumption analytics in a SaaS environment.
- Ability to partner with Data Science on predictive models, NLP/sentiment analysis, customer behavior models, and real-time orchestration signals.
- Technical fluency with AI-agent workflows, retrieval, prompts, rules engines, model evaluation, escalation paths, and human-in-the-loop feedback.
- Experience operationalizing systems such as Gainsight, Salesforce, Databricks/SQL, Tableau, and marketing or engagement platforms; strong data engineering fluency.
Pay
USD 158,400 - USD 206,800 base salary (Zone A); USD 142,560 - USD 186,120 base salary (Zone B); USD 131,472 - USD 171,644 base salary (Zone C)
Tools
Gainsight, Salesforce, Databricks/SQL, Tableau
AI focus
Partners on AI-agent workflows, predictive models, signal design, prompts, retrieval logic, escalation rules, and feedback loops to orchestrate customer interventions.
Model-written summary · the original posting is authoritative