Atlassian
Customer Success Manager, Mid Market
$99K–$155K
New York, United States +1 · Manager · Full-time · Posted Oct 28, 2026
- Location
- New York, United States
Remote, Remote - Experience
- 3–7 years in Customer Success or account management.
About the job
Guides mid-market customers in adopting and expanding Atlassian solutions, realizing business outcomes, and mitigating churn through proactive post-sales engagement.
What you'll do
- Build trusted relationships with customer stakeholders and develop Customer Success Plans, including regular check-ins, executive reviews, and strategic planning.
- Drive product adoption and solution expansion by advising customers on relevant features, use cases, and configuration trade-offs.
- Identify and mitigate customer risks, coordinate with account teams, and share customer feedback internally.
What they ask for
- 3–7 years in Customer Success or account management, managing mid-market customers with a complex SaaS product portfolio.
- Experience acting as a trusted advisor and using Success Plans to align business goals and success metrics.
- Understanding of Jira and Confluence end-user use cases, ways of working, and configuration trade-offs.
- Experience balancing a customer-facing book of business and using Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau.
Pay
$118,957 - $155,304 USD base salary; $107,100 - $139,825 USD base salary; $98,734 - $128,903 USD base salary
Tools
Jira, Confluence, Gainsight, Salesforce, Tableau
Model-written summary · the original posting is authoritative