Atlassian
Customer Success Manager, Spanish & English
$99K–$155K
San Francisco, United States +1 · Manager · Full-time · Posted Oct 28, 2026
- Location
- San Francisco, United States
Remote, Remote - Experience
- 3–7 years in Customer Success or account management.
About the job
Guides enterprise customers in English and Spanish to adopt Atlassian products, realize business value, and expand their solutions through proactive post-sales engagement.
What you'll do
- Build trusted relationships and develop Customer Success Plans with customers and account teams, including business reviews and strategic planning.
- Drive product adoption and value realization, manage post-sales activity, and mitigate churn through early risk identification and intervention.
- Share customer feedback internally and guide customers on relevant Atlassian products, features, and use cases.
What they ask for
- 3–7 years in Customer Success or account management, managing enterprise customers with complex SaaS product portfolios.
- Fluency in English and Spanish for business and technical customer engagement.
- Experience establishing trusted-advisor relationships, using Success Plans, and conducting Business Reviews.
- Understanding of Jira, Confluence, and JSM end-user use cases and configuration trade-offs.
Nice to have
- Experience with Gainsight or a similar CRM, Salesforce, and BI tools such as Tableau.
- Understanding of the LatAm market and ways of working.
Pay
$118,957 - $155,304 USD base salary (Zone A); $107,100 - $139,825 USD base salary (Zone B); $98,734 - $128,903 USD base salary (Zone C)
Tools
Atlassian, Jira, Confluence, JSM, Gainsight, Salesforce, Tableau
Model-written summary · the original posting is authoritative