Atlassian
Manager, Customer Success Architects (AI)
$149K–$235K
Austin, United States +1 · Manager · Full-time · Posted Oct 28, 2026
- Location
- Austin, United States
Remote, Remote - Experience
- 8+ years in professional services, consulting, or SaaS implementation; at least 2 years in a leadership role managing large-scale, billable services portfolios and teams.
About the job
Leads a team delivering customer-specific Rovo AI solutions, guiding enterprise customers from initial activation to measurable production value.
What you'll do
- Hire, coach, and develop Customer Success Architects (AI), and oversee team capacity, engagement assignments, delivery quality, and performance.
- Partner with customer-facing teams to prioritize and deliver engagements, and work with Product and Engineering to share field feedback.
- Enable the team with playbooks and onboarding, and promote customer successes through case studies, events, and community engagement.
What they ask for
- 8+ years in professional services, consulting, or SaaS implementation, including at least 2 years in a leadership role managing large-scale, billable services portfolios and teams.
- Knowledge of project management frameworks (PMP, Agile, ITIL), with experience scoping and delivering custom Statements of Work (SOWs).
- Experience leading and developing teams, managing P&L, and driving financial KPIs.
- Strong executive-level customer relationship, customer satisfaction, outcome-based delivery, and communication skills.
Pay
$180,000 - $235,000 USD base salary; $162,000 - $211,500 USD base salary; $149,400 - $195,050 USD base salary
Tools
Rovo, PMP, Agile, ITIL, GDPR, EU AI Act
AI focus
Leads adoption of Atlassian’s Rovo AI platform, including discovery of enterprise AI use cases, custom agent design and development, third-party connector configuration, and production deployment.
Model-written summary · the original posting is authoritative