Atlassian
Solutions Engineer, ITSM
$114K–$180K
San Francisco, United States +1 · Full-time · Posted Oct 31, 2026
- Location
- San Francisco, United States
Remote, Remote - Experience
- 5+ years in a pre-sales capacity interacting with mid-market or enterprise customers.
About the job
Designs and demonstrates Atlassian ITSM solutions for enterprise customers, supporting sales cycles and helping close business.
What you'll do
- Design, implement, and optimize ITSM solutions to improve enterprise service delivery and operational efficiency.
- Discover customer pain points, map business and technical requirements to Atlassian capabilities, and align account plans with sales management.
- Deliver presentations, demonstrations, and proofs of concept; collaborate with cross-functional teams and provide customer feedback to product management.
What they ask for
- 5+ years of experience interacting with mid-market or enterprise customers in a pre-sales capacity.
- Experience selling ITSM solutions and helping customers manage and deliver IT services.
- Strong communication and presentation skills for multi-level audiences.
- Customer-centric problem-solving skills and a proven track record building executive customer relationships and coordinating internal teams.
Pay
$137,703 - $179,779 USD base salary; $124,200 - $162,150 USD base salary; $114,300 - $149,225 USD base salary
Tools
Atlassian
Model-written summary · the original posting is authoritative