AtoB
Account Manager
Remote · Remote · Manager · Full-time · Posted Aug 10, 2026
- Experience
- 5+ years in Account Management, Customer Success, or relationship-based sales supporting US or UK customers.
About the job
Manage and grow a portfolio of AtoB customers by driving adoption, retention, and revenue growth through customer relationships and account insights.
What you'll do
- Serve as the primary contact for customers, understand their needs, and grow their use of AtoB products.
- Monitor account health and data to identify growth opportunities, churn risks, and payment concerns; execute retention strategies.
- Partner with internal teams to resolve customer issues, maintain CRM records, and meet retention, growth, and Contribution Margin targets.
What they ask for
- 5+ years of Account Management, Customer Success, or relationship-based sales experience supporting US or UK customers.
- Proven experience managing and growing an existing customer portfolio.
- Ability to identify upsell, cross-sell, retention, and customer-growth opportunities.
- Comfort using customer and performance data to identify risks and prioritize opportunities.
Nice to have
- Experience with CRM, customer engagement, and sales tools such as Salesforce or Salesloft.
Tools
Salesforce, Salesloft
Model-written summary · the original posting is authoritative