Atoms
Customer Operations Manager
$80K–$95K
Los Angeles, CA +1 · Manager · Full-time · Posted Oct 19, 2026
- Location
- Los Angeles, CA
Los Angeles, California, United States
About the job
Leads operational improvement for the revenue recapture business by investigating service issues, implementing better processes, and partnering with Product and Engineering.
What you'll do
- Conduct root cause analyses of operational breakdowns, workflow gaps, and recurring customer issues.
- Design and roll out operational processes, playbooks, training materials, and improvement initiatives.
- Track KPIs with dashboards and basic SQL, and collaborate with Product and Engineering to implement and measure improvements.
What they ask for
- Proven experience in operations, customer support, process improvement, or business operations.
- Strong problem-solving and root cause analysis skills, with ability to own process change end to end.
- Proficiency with basic SQL and dashboarding tools.
- Strong communication and collaboration skills across cross-functional and external teams.
Nice to have
- Experience collaborating with BPO, agent, or frontline teams.
- Experience implementing processes or customer-facing solutions in a tech or service-oriented environment.
Pay
$80,000 - $95,000 per year (base salary)
Tools
SQL, Looker, Tableau, Mode
Model-written summary · the original posting is authoritative