Atoms
Middleware Solutions Engineer I
$93K–$109K
Los Angeles, CA +1 · Full-time · Posted Aug 24, 2026
- Location
- Los Angeles, CA
Los Angeles, California, United States - Experience
- 2 to 5 years; no stated alternatives.
About the job
Manages technical relationships and integrations with POS providers and restaurant partners, resolving escalations and improving operational processes for Otter’s delivery platform.
What you'll do
- Own partner technical discovery, deployment, integrations, and ongoing technical relationships.
- Troubleshoot production issues and manage escalations, configurations, deployments, and support tickets.
- Collaborate across teams to address partner feedback, improve reliability, and automate workflows.
What they ask for
- 2 to 5 years of customer-facing technical support, technical operations, or technical account management experience.
- Experience managing technical projects or coordinating implementations.
- Experience working with production systems in cloud environments such as GCP or AWS.
- Working knowledge of SQL; familiarity with APIs and high-level software architecture concepts.
Nice to have
- Experience with POS systems, restaurant technology, or delivery platforms.
- Familiarity with JS or Python; JIRA or similar project management tools.
Pay
$93,000 - $109,000 per year (USD, base salary)
Tools
SQL, GCP, AWS, JS, Python, JIRA
Model-written summary · the original posting is authoritative