Atoms
Senior Program Manager, Hardware Issue Management
$140K–$170K
San Francisco, CA +1 · Manager · Full-time · Posted Aug 31, 2026
- Location
- San Francisco, CA
San Francisco, California, United States - Experience
- 6+ years in program management, engineering program management, or a comparable role.
- Education
- Bachelor's degree in an engineering or technical field, or equivalent hands-on experience.
About the job
Owns the end-to-end intake, triage, tracking, reporting, and verified closure of hardware issues found in testing, production, and field operations.
What you'll do
- Manage hardware issue intake and Linear tracking, including workflows, templates, routing, and integrations.
- Run daily triage, assign severity and ownership, and drive issues to verified closure with cross-functional teams.
- Maintain issue-management processes and publish regular status reporting, escalating blocked items with recommendations.
What they ask for
- Bachelor's degree in an engineering or technical field, or equivalent hands-on experience.
- 6+ years in program management, engineering program management, or a comparable role.
- End-to-end issue or defect management experience in a hardware or physical product environment, including tracker administration and system migration.
- Experience driving cross-functional issues to closure, working with technicians or field teams, and reporting tracker or fleet data using SQL and GraphQL or scripting.
Nice to have
- Hands-on experience configuring and administering Linear, including its API and automation rules.
- Experience in autonomous vehicles, automotive, EV, robotics, aerospace, heavy equipment, or industrial machinery; prior work as an engineer, technician, or operator.
Pay
$140,000 - $170,000 per year (base salary; currency not stated)
Tools
Linear, GraphQL, Slack, SQL, Jira
Model-written summary · the original posting is authoritative