Atoms
Technical Program Manager - Customer Milestones Delivery
$122K–$151K
San Francisco, CA +1 · Manager · Full-time · Posted Oct 5, 2026
- Location
- San Francisco, CA
San Francisco, California, United States
About the job
Owns the customer-facing milestone calendar across active deployments, flags schedule risks early, and communicates timeline changes consistently to customers.
What you'll do
- Build and maintain a single calendar of customer commitments across active sites, keeping status current through direct coordination with execution teams.
- Identify and flag at-risk dates before they slip, distinguishing meaningful risks from normal schedule variance.
- Communicate timeline changes to customers and coordinate with Sales, Deployment, and Customer Success so external commitments match internal expectations.
What they ask for
- External or customer-facing program management experience, including personally handling a slipped-date conversation with a paying customer.
- Ability to build and maintain a live tracking system across several concurrent sites.
- Proactively flags risks before being asked.
- Strong written and verbal communication skills for sensitive timeline conversations.
Nice to have
- Experience in deployment, customer success, or delivery for hardware or field-deployed technology.
- Experience with autonomous vehicles, robotics, or heavy industrial equipment customer programs; familiarity with Linear or a similar tool.
Pay
$122,000 - $151,000 per year (base salary)
Tools
Linear
Model-written summary · the original posting is authoritative