Attentive
Support Engineer
$75K–$85K
United States · Full-time · Posted Jul 23, 2026
- Education
- BS/BA Degree or equivalent.
About the job
Supports customers and Customer Success with technical issues, coordinating with Product and Engineering to investigate, resolve, and escalate problems.
What you'll do
- Communicate with customers through Zendesk, JIRA, or calls to identify issues and support resolution.
- Triage and mitigate technical issues, including site event incidents, across Customer Success, Product, and Engineering.
- Translate customer feedback into engineering action and develop reusable solutions.
What they ask for
- Strong understanding of HTML/CSS and SQL.
- Familiarity with Webhooks, REST APIs, and API documentation.
- Experience handling incidents and internal communications, including outside business hours/on-call.
- BS/BA Degree or equivalent.
Nice to have
- Experience in MarTech/AdTech or a technical service environment.
- Familiarity with a programming or scripting language such as JavaScript, Liquid, or TypeScript.
Pay
$75,000 - $85,000 annually (base salary)
Tools
Zendesk, JIRA, HTML/CSS, SQL, JavaScript, Liquid, TypeScript, Webhooks
Model-written summary · the original posting is authoritative