Auctor
Customer Success Manager
$130K–$160K
New York · On-site · Manager · Full-time · Posted Sep 14, 2026
- Experience
- 4+ years in customer-facing, post-sale roles.
About the job
Own post-sale customer success for implementation partners and systems integrators, driving adoption, measurable ROI, renewals, and expansion while helping build Auctor’s Customer Success function.
What you'll do
- Manage onboarding, adoption, account health, QBRs, renewals, and expansion across a portfolio of accounts.
- Demonstrate customer ROI and translate customer feedback, support issues, and integration needs into prioritized product input.
- Partner with technical teams on security, data handling, and integration discussions; help develop CS playbooks and processes.
What they ask for
- 4+ years in customer-facing post-sale roles, such as Customer Success, Account Management, or Implementation/Delivery Consulting.
- Experience owning renewals and expansion, with a focus on retention and ROI.
- Fluency with systems integrators or professional services, including SOWs, scoping, and delivery models.
- Technically comfortable discussing integrations, data flows, security, and compliance.
Nice to have
- Experience in B2B SaaS or professional services.
- NYC-based and able to thrive in an in-person collaborative environment.
Pay
$130K – $160K USD base salary
AI focus
Help customers redesign workflows around AI and drive adoption of Auctor’s AI product across their organizations.
Model-written summary · the original posting is authoritative