Principal Product Manager - Platform Experience

What you'll do

• Set direction and deliver shared capabilities such as conversational AI, search, navigation, notifications, identity management, and cross-product workflows.
• Identify reusable platform investments and convert customer-validated concepts into scalable, production-quality capabilities with engineering and design.
• Own end-to-end product experience, including interaction models, information architecture, product language, and consistency across products.

What they ask for

• Track record of building software customers genuinely love using, with strong product judgment across information architecture, interaction models, and AI experiences.
• Ability to turn early customer concepts into scalable platform capabilities while preserving their value.
• Self-directed in ambiguous environments; able to identify opportunities and drive initiatives from concept through launch.
• Able to lead across customers, designers, engineers, executives, and Product Leads, balancing customer needs with long-term platform evolution.

Tools

conversational AI, ERP, WMS, TMS

AI focus

Own platform capabilities that include conversational AI and chat; the company’s AI detects supply-chain disruptions, evaluates trade-offs, and executes decisions automatically.