Aurora
Account Manager
$133K–$213K
Livonia, MI · Remote · Manager · Full-time · Posted Sep 17, 2026
- Experience
- 5+ years; experience may be in Account Management, Business Development, or Strategic Partnerships.
About the job
Manage a portfolio of carrier accounts after implementation, driving customer health, retention, expansion, renewals, and long-term commercial growth.
What you'll do
- Own carrier account plans, growth strategies, expansion opportunities, contract negotiations, renewals, and pricing reviews.
- Coordinate with Operations, Product, Sales, Legal, and Finance to address service issues and meet customer commitments.
- Track account health, freight volumes, metrics, and revenue; lead Quarterly Business Reviews and share customer feedback internally.
What they ask for
- 5+ years of experience in Account Management, Business Development, or Strategic Partnerships in high-growth SaaS, trucking, logistics, supply chain, freight brokerage, or another transportation-related industry.
- Demonstrated ability to manage key accounts, drive retention, and negotiate commercial extensions.
- Comfort with contracts, pricing structures, and customer negotiations.
- Strong communication skills and ability to explain technical concepts to commercial audiences; able to work cross-functionally.
Nice to have
- Experience in autonomous vehicles, freight technology, or another emerging-technology commercial environment.
- Existing relationships with carriers, shippers, or freight brokers in the for-hire trucking market; familiarity with CRM and account-planning tools such as Salesforce.
Pay
$133,000 - $213,000 per year (base salary)
Tools
Salesforce
Model-written summary · the original posting is authoritative