Aurora Innovation
Account Manager
$133K–$213K
Livonia, MI · Hybrid · Manager · Full-time · Posted Sep 17, 2026
- Experience
- 5+ years; experience may be in Account Management, Business Development, or Strategic Partnerships.
About the job
Manages carrier accounts after implementation, driving customer health, retention, account growth, renewals, and commercial strategy.
What you'll do
- Own carrier relationships and account plans; identify expansion opportunities and negotiate contract terms and pricing.
- Coordinate with Operations, Product, Sales, Legal, and Finance to resolve service issues, manage renewals, and meet customer commitments.
- Track account metrics and financial performance, prepare financial models, and lead quarterly business reviews and executive check-ins.
What they ask for
- 5+ years of experience in Account Management, Business Development, or Strategic Partnerships in a specified transportation, logistics, supply chain, or high-growth SaaS industry.
- Demonstrated ability to manage key-account portfolios, drive retention, and negotiate commercial extensions.
- Comfort with contracts and pricing structures, including negotiating customer terms.
- Strong communication skills and ability to explain technical concepts to commercial audiences; able to work cross-functionally and travel to customer and carrier sites as needed.
Nice to have
- Experience in autonomous vehicles, freight technology, or another emerging-technology commercial environment.
- Existing carrier, shipper, or freight broker relationships in for-hire trucking; familiarity with CRM and account-planning tools such as Salesforce.
Pay
$133,000 - $213,000 per year (base salary)
Tools
Salesforce
Model-written summary · the original posting is authoritative