Aurora Innovation
Technical Support Engineer
Pittsburgh, PA +1 · Hybrid · Full-time · Posted Sep 22, 2026
- Location
- Pittsburgh, PA
Mountain View, CA - Experience
- 5+ years in hardware/software troubleshooting and Linux support; 2+ years in software development.
About the job
Serves as the senior technical escalation point for autonomous-vehicle fleet issues while building tools and processes to scale real-time support.
What you'll do
- Troubleshoot complex hardware and software issues in the live vehicle fleet and partner with engineering teams to find root causes.
- Design, build, deploy, and maintain internal troubleshooting tools and improve triage and escalation workflows.
- Maintain troubleshooting documentation and mentor VRE engineers and technicians.
What they ask for
- 5+ years troubleshooting complex hardware and software systems in a live production or field-support environment.
- 2+ years developing software in Python, Go, TypeScript, or C++, including end-to-end delivery and maintenance of internal tools or services.
- 5+ years administering and troubleshooting Linux systems in a support capacity.
- Experience mentoring or developing technical staff; strong technical writing and sound independent decision-making under time pressure in a safety-critical environment.
Nice to have
- Automotive or autonomous-vehicle experience, including lidar, radar, or camera sensor systems.
- Experience with monorepo/Bazel-based build systems, gRPC, cloud-native architectures, ITIL or other service-management frameworks, or computer networking.
Pay
$41.75 - $66.75 per hour (base pay, Pittsburgh, PA); $46.25 - $74.25 per hour (base pay, Mountain View, CA)
Tools
Python, Go, TypeScript, C++, Linux, Bazel, gRPC
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