Avride
Support Specialist
Austin, Texas · Full-time · Posted Oct 4, 2026
- Experience
- At least 1 year in technical support, operations support, or a similar support-focused role; no alternatives stated.
- Visa sponsorship
- Candidates must be authorized to work in the U.S.; no sponsorship is offered.
About the job
Provides real-time technical support for an autonomous vehicle fleet in Austin, including issue triage and escalation, operational readiness, and light hands-on vehicle support.
What you'll do
- Receive, triage, document, and escalate technical issues from safety drivers and operators to engineering teams.
- Use Unix tools for troubleshooting and log review; support vehicle dispatch, startup, shutdown, charging, and log uploads.
- Perform basic vehicle readiness tasks, move vehicles around the garage, and document support procedures.
What they ask for
- At least 1 year of experience in technical support, operations support, or a similar support-focused role.
- Hands-on experience using Slack as a primary communication tool and experience with ticket tracking systems such as Jira, YouTrack, or similar.
- Comfortable working daily in a Unix environment with working knowledge of basic Unix commands and utilities.
- Valid driver’s license held for at least 3 years; able to lift up to 50 lbs and work onsite around vehicles.
Nice to have
- Experience with fleet operations, incident handling, or remote technical support; knowledge of vehicle technical systems.
- Experience with autonomous vehicles or onboard hardware checks, connectors, or light vehicle technical support.
Tools
Unix, Slack, Jira, YouTrack, journalctl
Model-written summary · the original posting is authoritative