Axion Ray
Head of Customer Success
$225K–$275K
New York, NY +1 · Hybrid · Director · Full-time · Posted May 26, 2026
- Location
- New York, NY
San Francisco, CA - Experience
- 10+ years; no stated alternatives.
About the job
Build and lead Axion Ray’s Customer Success organization, creating a scalable operating model that helps enterprise manufacturers move from deployment to adoption, measurable value, production, renewal, and expansion.
What you'll do
- Build the Customer Success team, lifecycle, segmentation, playbooks, and operating cadence.
- Partner directly with strategic enterprise customers and cross-functional teams to drive adoption, value realization, retention, and expansion.
- Establish customer health, risk, forecasting, metrics, tooling, and executive reporting systems.
What they ask for
- 10+ years of Customer Success, Solutions, Services, or post-sale leadership in enterprise SaaS, AI, or complex enterprise technology, including meaningful leadership responsibility.
- Experience building and leading high-performing enterprise Customer Success teams and moving complex customers from deployment to measurable value, production or renewal, and expansion.
- Experience designing and scaling Customer Success organizations through a meaningful growth inflection.
- Ability to drive outcomes across Sales, Product, Engineering, Solutions, and other customer-facing teams.
Nice to have
- Experience in manufacturing, industrial technology, automotive, aerospace, or another complex operational environment.
Pay
$225K – $275K USD base salary
Tools
AI, Slack
AI focus
Help manufacturers adopt AI in production workflows tied to product quality, reliability, cost, and customer outcomes.
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