Axon
AfroTech 2026 Customer Success Manager
Scottsdale, Arizona, United States · Manager · Full-time · Posted Oct 13, 2026
- Experience
- 5+ years’ in a customer-facing role and 2+ years working with Enterprise-level customers.
- Education
- Bachelor's degree or equivalent work experience.
About the job
Build strategic partnerships with larger customers, helping them adopt Axon products and meet operational goals while relaying customer needs to internal teams.
What you'll do
- Engage customers, monitor adoption, create success plans, and track progress toward goals.
- Coordinate escalations and align internal teams; communicate milestones and updates to senior leadership.
- Support product implementation and deliver customer training with marketing and training teams.
What they ask for
- Bachelor's degree or equivalent work experience.
- 5+ years’ working in a customer-facing role and 2+ years working with Enterprise-level customers.
- Strong project management skills and a proven system for tracking customer requests, issues, and strategic plans.
- Proven track record of leading process improvements within large organizations.
Nice to have
- Previous experience tracking product adoption and customer engagement through data-analysis tools.
Tools
Axon’s products, Axon platform
Model-written summary · the original posting is authoritative