Axon
AfroTech 2026 Senior Technical Support Representative
Atlanta, Georgia, United States +5 · Senior · Full-time · Posted Oct 26, 2026
- Location
- Atlanta, Georgia, United States
Boston, Massachusetts, United States
Scottsdale, Arizona, United States
Scottsdale, Arizona, United States
Atlanta, Georgia, United States
Boston, Massachusetts, United States - Experience
- 1+ years technical support experience.
- Education
- Bachelor’s Degree preferred or equivalent work experience.
About the job
Provides customer-facing technical support for Axon products, troubleshooting hardware, software, networking, and related issues across communication channels.
What you'll do
- Troubleshoot and resolve customer issues involving Axon products, software, devices, and networking.
- Maintain expertise in Axon products, solutions, and policies; assist customers with empathy and problem-solving.
- Report bugs and trends and suggest process or performance improvements.
What they ask for
- 1+ years technical support experience supporting software, hardware, web-based solutions, or e-commerce platforms.
- Proficiency with Windows operating systems, mobile devices, cloud-based solutions, and Microsoft Office.
- Strong communication, analytical, and troubleshooting skills; ability to explain technical matters to customers with varying IT knowledge.
- Must pass and maintain a Criminal Justice Information Services (CJIS) background check and protect confidential information.
Nice to have
- Bachelor’s Degree preferred or equivalent work experience.
- Fluency in multiple languages is a plus.
Pay
$21.89 — $42.02 USD (base pay; hourly)
Tools
Windows, Microsoft Office
Model-written summary · the original posting is authoritative