Baidu USA
Forward Deployment Engineer
Los Angeles, California · Full-time · Posted Aug 5, 2026
- Experience
- 3+ years in a customer-facing technical role, such as Customer Success Engineer, Solutions Consultant, Implementation Consultant, Technical Account Manager, or FDE.
- Visa sponsorship
- Candidates must be authorized to work in the United States.
About the job
Own enterprise customers’ end-to-end deployment and adoption of AI-powered solutions, bridging client needs with product and engineering teams.
What you'll do
- Lead onboarding, deployment planning, and integration delivery; review, test, and troubleshoot integrations and scripts.
- Monitor customer health and adoption, provide training, resolve or escalate issues, and conduct business reviews.
- Translate client needs and feedback into deployment plans and product improvement suggestions.
What they ask for
- Track record delivering enterprise software or AI solutions to external clients while managing multiple projects.
- Experience working with both non-technical executives and technical staff.
- Familiarity with REST APIs, cloud infrastructure, and databases; able to read code, debug basic issues, and write simple scripts.
- Conceptual familiarity with AWS, Azure, or GCP, including service deployment, networking basics, and log monitoring.
Nice to have
- Understanding of AI/ML, including LLMs, agents, or RAG.
- Experience with customer success platforms or ticketing systems; enterprise integration patterns; or AI/GenAI products.
Tools
REST APIs, Python, JavaScript, AWS, Azure, GCP, LLMs, RAG
AI focus
Support deployment, integration, adoption, and customer value realization for AI-powered solutions; AI/ML understanding is a plus, not mandatory.
Model-written summary · the original posting is authoritative