Bank of America
AML Operations Control Analyst-KYC
Chandler +1 · Full-time · Posted Sep 28, 2026
- Location
- Chandler
Phoenix - Experience
- Minimum of 1 year of customer service experience in a call center environment in the Banking/Financial industry.
About the job
Conducts routine analysis, research, investigations, and control reviews in financial-crimes compliance, including KYC-related operations.
What you'll do
- Analyzes information from applications and third-party sources to identify issues requiring further inquiry.
- Reviews and tests operating key controls and helps improve processes.
- Supports special projects, identifies risks, and escalates them promptly.
What they ask for
- At least 1 year of customer service experience in a banking or financial-industry call center.
- Ability to tactfully handle customer concerns.
- Excellent verbal and interpersonal communication skills.
- Must pass a bilingual Spanish assessment.
Nice to have
- Analytical thinking and research analysis.
- Quality assurance and data quality management.
Model-written summary · the original posting is authoritative