Bank of America
Client Services Representative II - 2nd Shift
Richmond · Full-time · Posted Oct 27, 2026
- Experience
- 1+ years of customer/client service experience; desired: 1+ years in banking/financial industry and 1+ years in a client service capacity.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Resolves routine client requests in an inbound contact center, including answering questions, maintaining accounts, addressing fraud-related needs, and recommending digital solutions.
What you'll do
- Resolve client requests through calls, chats, or emails and provide accurate account maintenance.
- Identify client needs, recommend solutions when fraud is identified, and escalate matters requiring risk review or further analysis.
- Record interaction data accurately and apply updates, regulations, procedures, and financial controls.
What they ask for
- At least 1 year of customer/client service experience, including handling difficult client situations.
- Intermediate computer and current technology proficiency, with ability to learn and adapt to new platforms.
- Effective client communication, active listening, and ability to advise on and resolve complex client problems.
- Reliable attendance and ability to work the agreed schedule, including weekends and holidays.
Nice to have
- At least 1 year of banking/financial industry experience.
- At least 1 year of experience working in a client service capacity.
Pay
$25.00 - $27.63 USD hourly pay (base salary; not incentive eligible)
Model-written summary · the original posting is authoritative