Bank of America
Client Services Representative II
Rio Rancho · Full-time · Posted Oct 22, 2026
- Experience
- 1+ years of customer/client service experience, including experience handling difficult client situations; desired: 1+ years in banking/financial industry and 1+ years in a client service capacity.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Resolves routine client requests in an inbound contact center, provides account maintenance, addresses problems, and recommends digital solutions to improve the client experience.
What you'll do
- Answer client questions and resolve problems by phone, chat, or email; provide appropriate account maintenance.
- Identify client needs and recommend solutions when fraud is identified; escalate matters requiring risk review or further analysis.
- Accurately record interaction data, follow updates and procedures, and comply with regulations and financial controls.
What they ask for
- At least 1 year of customer/client service experience, including handling difficult client situations.
- Intermediate proficiency with computers and current technology.
- Ability to communicate effectively, engage clients, anticipate questions, build rapport, and handle objections.
- Reliable attendance and ability to work the agreed schedule, including weekends and holidays.
Nice to have
- At least 1 year of experience in the banking/financial industry.
- At least 1 year of experience in a client service capacity.
Model-written summary · the original posting is authoritative