Bank of America
Client Services Representative II
Las Vegas · Full-time · Posted Oct 27, 2026
- Experience
- 1+ years of customer/client service experience; preferred: 1+ years in banking/financial services and 1+ years in a client service capacity.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Resolves routine client requests in an inbound contact center by answering questions, addressing account needs and fraud-related concerns, and delivering clear, accurate service across calls, chats, and emails.
What you'll do
- Resolve client requests, identify needs, and recommend solutions when fraud is identified.
- Record interaction data accurately and escalate issues requiring risk review or further analysis.
- Apply updates and procedures while maintaining compliance with regulations, bank processes, and financial controls.
What they ask for
- At least 1 year of customer/client service experience, including handling difficult client situations.
- Strong client communication, active listening, and ability to build rapport and handle objections.
- Ability to analyze and resolve complex client problems, adapt to new information and technology, and use computers at an intermediate level or higher.
- Reliable attendance and availability to handle calls immediately, including weekends and holidays.
Nice to have
- At least 1 year of banking/financial industry experience.
- At least 1 year of experience working in a client service capacity.
Pay
$25.00 - $27.63 USD hourly pay (base salary)
Model-written summary · the original posting is authoritative