Bank of America
Client Services Representative II--Bilingual (Spanish)
Phoenix · Full-time · Posted Oct 29, 2026
- Experience
- 1+ years of customer/client service experience, including experience handling difficult client situations.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Resolves routine client requests in an inbound contact center by phone, chat, or email, including account maintenance, fraud-related support, and identifying opportunities to use digital solutions.
What you'll do
- Answers client questions, resolves problems, and provides appropriate account maintenance.
- Identifies client needs and recommends solutions when fraud is identified; escalates matters requiring risk review or further analysis.
- Accurately records interaction data, applies updates and procedures, and delivers clear client communications.
What they ask for
- At least 1 year of customer/client service experience, including handling difficult client situations.
- Proficiency in English and Spanish.
- Intermediate proficiency with computers and current technology.
- High School Diploma / GED / Secondary School or equivalent.
Nice to have
- At least 1 year of experience in the banking/financial industry.
- At least 1 year of experience working in a client service capacity.
Model-written summary · the original posting is authoritative