Bank of America
Client Services Representative II Bilingual Spanish
Las Vegas · Full-time · Posted Oct 27, 2026
- Experience
- 1+ years of customer/client service experience, including handling difficult client situations; desired: 1+ years in banking/financial industry and 1+ years in a client service capacity.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Resolves routine client requests in an inbound contact center, provides account support, addresses fraud-related needs, and identifies opportunities to strengthen client relationships through digital solutions.
What you'll do
- Answers client questions and resolves problems through calls, chats, or emails, including appropriate account maintenance.
- Identifies client needs and recommends solutions when fraud is identified; records interaction data accurately.
- Escalates matters requiring risk review or further analysis and applies updates, procedures, regulations, and financial controls.
What they ask for
- Proficient in English and Spanish.
- 1+ years of customer/client service experience, including handling difficult client situations.
- Intermediate proficiency with computers and current technology.
- High School Diploma / GED / Secondary School or equivalent.
Nice to have
- 1+ years of experience in the banking/financial industry.
- 1+ years of experience working in a client service capacity.
Pay
$25.00 - $27.63 USD hourly pay (base salary)
Model-written summary · the original posting is authoritative