Bank of America
Client Services Representative II - Bilingual Spanish Required
Rio Rancho · Full-time · Posted Oct 22, 2026
- Experience
- 1+ years of customer/client service experience, including difficult client situations; desired: 1+ years in banking/financial industry and 1+ years in client service.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Resolves routine client requests in an inbound contact center by phone, chat, and email, addressing account needs and delivering service in English and Spanish.
What you'll do
- Answers client questions, resolves problems, and performs appropriate account maintenance while seeking opportunities to use digital solutions.
- Identifies client needs and recommends solutions when fraud is identified; escalates cases requiring risk review or further analysis.
- Accurately records interaction data and applies updates, regulations, procedures, and financial controls.
What they ask for
- At least 1 year of customer/client service experience, including handling difficult client situations.
- Proficiency in English and Spanish.
- Intermediate computer and current technology proficiency.
- High School Diploma / GED / Secondary School or equivalent.
Nice to have
- At least 1 year of experience in the banking/financial industry.
- At least 1 year of experience in a client service capacity.
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