Bank of America
Client Services Representative II- Utica, NY- 2nd Shift
Utica · Full-time · Posted Oct 27, 2026
- Experience
- 1+ years of customer/client service experience, including difficult client situations; desired: 1+ years in banking/financial services and 1+ years in a client service capacity.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Resolves routine client requests in an inbound contact center by answering questions, maintaining accounts, addressing problems, and recommending appropriate solutions, including digital options.
What you'll do
- Handle client requests through calls, chats, or emails and communicate resolutions.
- Identify client needs, recommend solutions when fraud is identified, and escalate matters requiring risk review or further analysis.
- Accurately record interaction data and follow bank procedures, regulations, and financial controls.
What they ask for
- At least 1 year of customer/client service experience, including handling difficult client situations.
- Intermediate proficiency with computers and current technology.
- Ability to communicate effectively, engage clients, and analyze and resolve complex client problems.
- Reliable attendance and ability to adhere to the agreed schedule, including handling calls on weekends and holidays.
Nice to have
- At least 1 year of banking/financial industry experience.
- At least 1 year of experience working in a client service capacity.
Pay
$25.00 - $27.63 hourly pay (base salary)
Model-written summary · the original posting is authoritative