Bank of America
Digital Director - Bill Payments & Transfers Operations
$126K–$193K
New York +3 · Director · Full-time · Posted Oct 20, 2026
- Location
- New York
Chicago
Atlanta
Charlotte - Experience
- Minimum of 5 years; related business functions are listed as alternatives.
About the job
Leads operational governance, audit coordination, risk monitoring, and improvement initiatives for Bill Payments and Transfers, while managing portfolio-level programs and influencing cross-functional stakeholders.
What you'll do
- Oversee governance, controls, monitoring, risk mitigation, audit responses, issue management, and action plans across Bill Payments and Transfers.
- Develop monitoring frameworks and lead operational improvement initiatives, including validation and quality assurance.
- Manage program or portfolio delivery and align stakeholders on prioritization, governance, and business outcomes.
What they ask for
- At least 5 years of experience in a related business function, such as operations, product management, operational risk, business controls, audit, compliance, governance, process improvement, or program management.
- Experience leading or supporting operational governance, risk management, control oversight, audit engagement, issue management, or process improvement in a complex organization.
- Ability to design or improve metrics, controls, monitoring processes, and governance frameworks; conduct root cause analysis and drive cross-functional action plans.
- Strong analytical, communication, organizational, and stakeholder-influencing skills.
Pay
USD $126,300.00 - $192,600.00 annualized salary (base salary)
Model-written summary · the original posting is authoritative