Bank of America
Digital Manager - Bill Payments & Transfers Business Controls
$93K–$140K
New York +3 · Manager · Full-time · Posted Oct 20, 2026
- Location
- New York
Chicago
Atlanta
Charlotte - Experience
- Minimum of 2 years in metrics, operations, analytics, risk, controls, product, process management, or a related role.
About the job
Oversee operational metrics and risk controls for Bill Payments and Transfers, investigating issues and driving corrective actions across the business.
What you'll do
- Monitor and report operational metrics and key risk indicators; improve monitoring capabilities.
- Lead issue investigations and root cause analysis, coordinating remediation through completion.
- Partner with Product, Technology, Operations, Risk, Compliance, Legal, and other stakeholders to maintain effective monitoring and risk mitigation.
What they ask for
- At least 2 years of experience in metrics, operations, analytics, risk, controls, product, process management, or a related role.
- Strong analytical and problem-solving skills, including detailed data analysis and evaluation of metrics.
- Proven ability to lead root cause analysis across complex processes and systems.
- Ability to drive remediation through resolution and communicate findings and recommendations to leadership and cross-functional teams.
Pay
$93,000.00 - $140,000.00 USD annualized base salary
Model-written summary · the original posting is authoritative