Bank of America
Financial Center Manager - Harvard Square Financial Center - Cambridge, MA
Cambridge · Manager · Full-time · Posted May 30, 2023
- Experience
- 3+ years of demonstrated experience building, leading, managing, and coaching a team.
About the job
Manages the daily operations, employees, client experience, business results, and risk culture of a Bank of America financial center.
What you'll do
- Develops, coaches, and manages employees, including recruiting and building talent.
- Manages client traffic and retention while creating a strong client experience.
- Drives business results, operational excellence, risk discipline, and execution of organizational priorities.
What they ask for
- At least 3 years of demonstrated experience building, leading, managing, and coaching a team.
- Strong client focus, communication, collaboration, problem-solving, and critical-thinking skills.
- Ability to manage complexity, prioritize, delegate, interpret performance results, and hold others accountable.
- Willingness to work weekends and/or extended hours as needed and follow established processes, laws, and regulations.
Nice to have
- Financial services experience and industry knowledge; mortgage, retail, or hospitality experience.
- Experience meeting or exceeding individual and team goals; bilingual skills.
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