Bank of America
Fraud Client Service Representative - 2nd Shift, Kennesaw
Kennesaw · Full-time · Posted Oct 27, 2026
- Experience
- 1+ years of customer/client service experience; desired: 1+ years in the banking/financial industry or 2+ years in a client service capacity.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Handles inbound fraud-related client requests across multiple products, resolves account issues, and provides accurate, compliant service by phone, chat, or email.
What you'll do
- Identify client needs and recommend solutions when fraud is identified; answer questions, resolve problems, and perform account maintenance.
- Record interaction data accurately and escalate cases requiring risk review, exception handling, or further analysis.
- Apply frequent updates and learning materials while communicating resolutions and delivering a positive client experience.
What they ask for
- 1+ years of customer/client service experience, including handling difficult client situations.
- At least intermediate proficiency with computers and current technology.
- Ability to communicate clearly with clients, build rapport, handle objections, and analyze and resolve complex problems.
- Reliable attendance and ability to follow the agreed schedule, including handling calls immediately on weekends and holidays.
Nice to have
- 1+ years of experience in the banking/financial industry.
- 2+ years of experience working in a client service capacity.
Model-written summary · the original posting is authoritative