Bank of America
Fraud Client Services Representative
Phoenix · Full-time · Posted Oct 26, 2026
- Experience
- 1+ years of customer/client service experience; desired: 1+ years in banking/financial industry or 2+ years in client service.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Resolves clients’ multi-product fraud requests through inbound calls, chats, or emails, providing service, account maintenance, and fraud-related solutions.
What you'll do
- Identify client needs and recommend solutions when fraud is identified; answer questions and resolve problems.
- Record interaction data accurately and escalate cases requiring risk review, exception handling, or further analysis.
- Apply updates and learning materials while complying with regulations, bank procedures, and financial controls.
What they ask for
- 1+ years of customer/client service experience, including handling difficult client situations.
- Intermediate-level proficiency with computers and current technology.
- Ability to communicate effectively, engage clients, and analyze and resolve complex client problems.
- Reliable attendance and ability to adhere to the agreed schedule, including handling calls on weekends and holidays.
Nice to have
- 1+ years of banking/financial industry experience.
- 2+ years of client service experience.
Model-written summary · the original posting is authoritative