Bank of America
Fraud Client Services Representative - Bilingual Spanish
Phoenix · Full-time · Posted Apr 23, 2025
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Resolves clients’ multi-product fraud-related requests through inbound calls, chats, and emails, providing account support and a positive client experience.
What you'll do
- Identify Spanish-speaking clients’ needs and recommend solutions when fraud is identified.
- Accurately record interaction data and escalate cases requiring risk review, exception handling, or further analysis.
- Answer questions, resolve problems, perform account maintenance, and follow bank procedures and financial controls.
What they ask for
- Fluent in Spanish and English.
- Pass a Bilingual Spanish assessment.
- High School Diploma, GED, Secondary School credential, or equivalent.
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