Bank of America
Fraud Client Services Representative - Bilingual Spanish Required
Phoenix · Full-time · Posted Oct 2, 2026
- Experience
- 1+ years of customer/client service experience, including handling difficult client situations; desired: 1+ years in banking/financial industry or 2+ years in client service.
- Education
- High School Diploma / GED / Secondary School or equivalent
About the job
Handles inbound calls, chats, and emails to resolve clients’ multi-product fraud requests, maintain accounts, and provide a positive service experience.
What you'll do
- Identify client needs and recommend solutions when fraud is identified; answer questions, resolve problems, and perform account maintenance.
- Record interaction data accurately and escalate cases requiring risk review, exception handling, or further analysis.
- Apply updates and learning materials while assisting clients, and comply with regulations, bank procedures, and financial controls.
What they ask for
- Proficient in English and Spanish.
- 1+ years of customer/client service experience, including handling difficult client situations.
- Intermediate-level proficiency with computers and current technology.
- High School Diploma / GED / Secondary School or equivalent.
Nice to have
- 1+ years of experience in the banking/financial industry.
- 2+ years of experience working in a client service capacity.
Model-written summary · the original posting is authoritative